What We Collect and Why We Collect It
When you open an account, we collect your name, email address, phone number and date of birth. If you deposit using bKash, Nagad or Rocket, we log the transaction reference and wallet number to verify the payment and link it to your account — we do
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not store your mobile PIN or wallet password at any point. We also collect device identifiers, browser type and session timestamps to keep your account secure and detect unusual login activity. This data is used strictly for account management, payment verification and regulatory compliance in regions
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where our service is permitted. We do not sell your personal data to third parties. We may share information with payment processors, identity verification services and fraud-prevention partners where the processing of your transaction requires it. Retention periods depend on the type of data: account records
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are kept while your account remains open; transaction data is held for the period required by applicable rules. If you close your account, we will retain only what we are obliged to keep and delete the rest. Availability of our service depends on your local law
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and the eligible regions we support — this policy applies to all accounts regardless of how they fund via bKash, Nagad or Rocket.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.